TERMS AND CONDITION


 TheOilPaintStore.com provides its services to you subject to the preceding policies, terms and conditions which may be updated and/or revised from time to time by The Oil Paint Store without notice to you, and which become effective when posted. Please refer to this page to review our most current policies and terms of use.
 
Prices are subject to change without prior notice.
 
MODE OF SHIPPING
 
Metro Manila Delivery/Shipping Modes and Payments
NO MINIMUM order amount required!

Pick up at TOPS Makati Square Branch is FREE of charge. Estimated Time Available for pick up is 3-5 days after order placed. But for changes or modification from pick up to shipping/delivery, a processing fee of Php130 will be applied after order placed in 36hours.  Please wait for the confirmation email before pick up due to transportation and or transfers. Allowable time for pick up when order is ready at our store is up to two 10days, due to our space limitations. For orders that do reach more than 2 weeks on our allowance will automatically be mark as Canceled Warning.
 
Pick up at TOPS Ali Mall Cubao Branch is FREE of charge. Estimated Time Available for pick up is 3-5 days after order placed. But for changes or modification from pick up to shipping/delivery, a processing fee of Php130 will be applied after order placed in 36hours.  Please wait for the confirmation email before pick up due to transportation and or transfers. Allowable time for pick up when order is ready at our store is up to two 10days, due to our space limitations. For orders that do reach more than 2 weeks on our allowance will automatically be mark as Canceled Warning.


Pick up at The Oil Paint Store Manila is Free of charge. Estimated Time Available for pick up is 2-3 days after order placed.  But for changes or modification from pick up to shipping/delivery, a processing fee of Php130 will be applied after order placed in 36hours. Please wait for the confirmation email before pick up due to transportation and or transfers. Allowable time for pick up when order is ready at our store is up to two 10days, due to our space limitations. For orders that do reach more than 2 weeks on our allowance will automatically be mark as Canceled Warning.

 
Ship via GRAB or Lalamove (Freight Collect) Estimated time of arrival is 1-2 days after payment received.
Please take note, this is freight collect, customers will pay for the delivery charge base on the charges of GRAB or Lalamove. This is only limited within Metro Manila address shipping. Ordered product and handling/processing fee of Php60 is payable only via bank wire or Paypal. Estimated time to arrive is within the same day after we/you booked for pick up from our Sta Cruz, Manila Branch.
 
Please book the pick up at 2115 M. Hizon St., Sta Cruz, Manila after we have sent you Confirmation email if the order is ready for booking.
 
TOPS Motor Delivery (COD Accepted) Estimated time to delivery is 2-4 days. This will be reviewed by our personnel after you place your order. 
Some order exceeds the maximum capacity of our motorcycle delivery and will automatically upgrade to our van or truck delivery. Delivery fee is based on the total order amount. Payable via Cash on Deliver (COD), Paypal, or Bankwire (money transfers) Please see chart below:

ZONE City Below 1,000  1,000–3,000  3,000–5000  5,000–10,000  10,000 Up 
1A Manila  170 110 90 60 Free
1 Calookan  210 160 110 60 Free
1 San Juan  210 160 110 60 Free
1 Quezon CityInbound  210 160 110 60 Free
2 Quezon CityOutbound 260 210 160 60 Free
2 Malabon  260 210 160 60 Free
2 Mandaluyong  260 210 160 60 Free
2 Makati  260 210 160 60 Free
2 Pasay  260 210 160 60 Free
3 Pasig  310 280 230 110 Free
5 Valenzuela  360 330 300 280 Free
3 Navotas  310 280 230 110 Free
4 Paranaque  330 300 260 160 Free
4 Cainta  330 300 260 160 Free
4 Marikina  330 300 260 160 Free
4 Taytay  330 300 260 160 Free
4 Pateros 330 300 260 160 Free
4 Taguig  330 300 260 160 Free
4 Las Pinas  330 300 260 160 Free
5 Angono  360 330 300 280 Free
5 Antipolo  360 330 300 280 Free
5 San Mateo  360 330 300 280 Free
5 Muntinlupa  360 330 300 280 Free
Inbound Quezon City is only at EDSA border line from our Sta Cruz, Manila branch.
 
Van Delivery (COD Accepted) Estimated time to deliver is 2-4 days. This will be reviewed by our personnel after you place your order. 
Some order exceeds the maximum capacity of our Van delivery and will automatically upgrade to our van or truck delivery. Delivery fee is based on the total order amount. Payable via Cash on Deliver (COD), Paypal, or Bankwire (money transfers)
 
Acceptable size is 4 x 6 ft with 3pcs less in quantity and 8ft in length canvas rolls.
Delivery rates in your area:
PhP 600: Rizal, Pateros, Paranaque, Valenzuela, Outer Quezon City (Fairview, Novaliches) 
PhP 500: Manila, Calookan, Malabon, Inner Quezon City, Marikina, San Juan, Mandaluyong, Pasig, Makati, Pasay
 
Truck Delivery (COD Accepted) Estimated time to deliver is 2-6 days. This will be reviewed by our personnel after you place your order. Payable via Cash on Deliver (COD), Paypal, or Bankwire (money transfers)


Acceptable size is only 8x10feet. After that rates may be subject to change.
PhP 1,400: Cainta Rizal, Angono, Antipolo, San Mateo, Taguig, Las Pinas, Muntinlupa, Navotas, Taytay Rizal, Pateros, Paranaque, Valenzuela, Outer Quezon City (Fairview, Novaliches)
PhP 1,200: Manila, Calookan, Malabon, Inner Quezon City, Marikina, San Juan, Mandaluyong, Pasig, Makati, Pasay
 
Note: 3 canceled warning order will be blocked from future orders


Provincial Delivery/Shipping Modes and Payments
Pick up at TOPS Makati Square Branch is FREE of charge. Ask a friend or a relative to pick up your order at our branch. Estimated Time Available for pick up is 3-5 days after order placed. But for changes or modification from pick up to shipping/delivery, a processing fee of Php130 will be applied after order placed in 36hours.  Please wait for the confirmation email before pick up due to transportation and or transfers. Allowable time for pick up when order is ready at our store is up to two 10days, due to our space limitations. For orders that do reach more than 2 weeks on our allowance will automatically be mark as Canceled Warning.
 
Pick up at TOPS Ali Mall Cubao Branch is FREE of charge. Ask a friend or a relative to pick up your order at our branch. Estimated Time Available for pick up is 3-5 days after order placed. But for changes or modification from pick up to shipping/delivery, a processing fee of Php130 will be applied after order placed in 36hours.  Please wait for the confirmation email before pick up due to transportation and or transfers. Allowable time for pick up when order is ready at our store is up to two 10days, due to our space limitations. For orders that do reach more than 2 weeks on our allowance will automatically be mark as Canceled Warning.

Pick up at The Oil Paint Store Manila is Free of charge. Ask a friend or a relative to pick up your order at our branch. Estimated Time Available for pick up is 2-3 days after order placed.  But for changes or modification from pick up to shipping/delivery, a processing fee of Php130 will be applied after order placed in 36hours. Please wait for the confirmation email before pick up due to transportation and or transfers. Allowable time for pick up when order is ready at our store is up to two 10days, due to our space limitations. For orders that do reach more than 2 weeks on our allowance will automatically be mark as Canceled Warning.

 
SHIP via Courier  (Maybe LBC or AP Cargo)
Items that may not be shipped will be ship via Sea.
Estimated time: 2-4 Working days. Please refer to the size and weight reference below. 

1 kilo Below
12x10x5 inches
1 kilo-3 kilos
12x10x5 inches
3-4 kilos
14x10x7 inches
5-10 kilos
18x12x9 inches
10-20 kilos
20x16x12 inches
Luzon 310 410 555 1,050
Visayas 310 410 555 1,050
Mindanao 310 410 555 1,050
*Shipping charges is subject to change base on couriers rate and an additional of Php130 for processing and handling fee of the package.

Ship via Air Freight Collect- via AP Cargo, Pambato and other reliable shipping company. Available only in Visayas & Mindanao Limited areas only. Estimated time of arrival is 3-5 days after payment received. Please take note, this is freight collect, customers will pay for the delivery charge base on the chosen courier. Estimated time of 3-5 Working days after payment receipt. Serviceable area Visayas and Mindanao only, Door to door delivery if address is within the city. And pick-up at their nearest courier branch if outside the city.

 
Ship via Sea Freight Collect- via AP Cargo, Pambato and other reliable shipping company. Available only in Visayas & Mindanao Limited areas only. Estimated time of arrival is 6-15 days after payment received. Please take note, this is freight collect, customers will pay for the delivery charge base on the chosen courier. Estimated time of 6-15 Working days after payment receipt. Serviceable area Visayas and Mindanao only, Door to door delivery if address is within the city. And pick-up at their nearest courier branch if outside the city.
 
International Shipping
Shipment outside Philippines is subject for shipping estimation charges. Customers will be emailed with the actual shipping charges in 2-4 business days. And will need to reply to that email with approval to proceed. The Oil Paint Store will charge Php 130 for processing the order, a quotation from FedEx, DHL, and Philippine Post will be sent to the customer by email. The Oil Paint Store will send Money Request from Paypal after the customer approves the amount of shipping charges. The Processing fee of Php130 is not refundable. The Oil Paint Store is not liable on the fees of the bank or Paypal during refund.
Oversize or Overweight Package Condition
* Provincial Rates- Package over the Maximun size/weight are subject to rate change.
- Package more than 20 kilos may vary on the shippers cost plus package & handling fee.

*** The Oil Paint Store has the right to change the delivery cost if the package is over the actual size or weight.
(which ever is higher)
*** Delivery rates are subject to change without prior notice.
Packages are generally dispatched within 2 days after receipt of payment. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight or size of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 
PAYMENTS MODE
NO MINIMUM order amount required! Acceptable forms of payment for on-line ordering are:
 
Bank Deposit through BDO (Banco de Oro) , BPI (Bank of Philippine Island). In order to process your order, payments can be made within 3 banking days after you have received a confirmation of your order via email from TheOilPaintStore.com   Failure to do so will mean order WARNING cancellation. Please note that three (3) order cancellations attempts will put you on our blocked list and you will not be able to make purchases in the future.
 
Credit card through Paypal Sevice.
 
Cash On Delivery- Please prepare the exact amount during the delivery schedule sent from your email. Failure to do so will mean order cancellation. Please note that three (3) order cancellations attempts will put you on our blocked list and you will not be able to make purchases in the future.
 
When payments are made (from selected/chosen method) , the costumer must call or text 027885932, The Oil Paint Store contact number for verification. Please include your name, Order #, Bank & Branch and Date. Please keep your transaction forms for reference.
EXAMPLE: Juan dela Cruz, Order #00025, BPI Pasong Tamo Branch, 3-15-2010
Send text message to: 09053189948

Email: theoilpaintstore@yahoo.com
Please allow 2-3 working days to process your placed order. You shall receive an email from The Oil Paint Store representative for order status details and validation.


RETURNS
In the event that a return is needed, please contact TheOilPaintStore within 3 days. Returns due to damage, defective product, or wrong item shipped (must be new, unused, and contain all original packaging ) will be reviewed by our personnel for proper return or disposal. It must be in the original wrapping or container and must arrive back to us in resalable condition.
 
Return shipping can be arranged with the shipper of your choice; however, we do encourage you to use a shipper with a reliable tracking system such as LBC, 2Go or DHL. If the shipment is lost or damaged on its way back to The Oil Paint Store, you may follow up with the shipper for claim resolution.
 
When returning stock items of your choice, include a copy of the reciept!
 
Merchandise returned as a result of a customer order error will be subject to a minimum 30% restocking charge as long as the merchandise are not opened or damaged upon receipt plus the shipping charge going back. Delivery charges will not be refunded and shipping/delivery will be at cost of the customer.
 
Once a return package has been delivered to us, please allow 2 weeks for the return to be reviewed and processed.
 
HOW REFUNDS ARE ISSUED

If you paid by ... Your refund will go to ... ... after your return is processed
Paypal Paypal 7 business days
Bank transfer Bank transfer 7 business days
***The Oil Paint Store is not liable on all Bank and Paypal fees during refunds.