SECURITY AND PRIVACY

The Oil Paint Store collects personal information when you register with us.  Name, shipping address, telephone number/ mobile number must be provided. We maintain information to customize advertising, improve our services and contact you.
Your personal information will not be shared with anyone or will never offer to any company.  We will only use these to facilitate the delivery of services and products you have requested.
Financial information (like credit card number, expiration date)will only be collected when using the Paypal.com transaction option..

NOTIFICATION OF CHANGES If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect and  how we use it.

TERMS AND CONDITION
TheOilPaintStore.com provides its services to you subject to the preceding policies, terms and conditions which may be updated and/or revised from time to time by The Oil Paint Store without notice to you, and which become effective when posted. Please refer to this page to review our most current policies and terms of use.
 
Prices are subject to change without prior notice.

MODE OF SHIPPING
Subject to change with out prior notice. The Oil Paint Store has the right to upgrade the delivery vehicle/courier in the event of the final total size/weight of the order package exceed the limitation capacity of the customer initial choice.

Ship via GRAB or Lalamove (Freight Collect) Estimated time of arrival is 1-2 working days after payment received.
Please note, this is FREIGHT COLLECT. Customers will shoulder the delivery fee based on GRAB or Lalamove charges. This is only within Metro Manila shipping address. Ordered product and handling/processing fee of Php 60.00 is payable only via Bank Wire, G-Cash & Paypal. 
 
Please book pick up point at Lot 10, Blk 5 Mondragon St., Vista Verde Excutive Village Cainta, Rizal (along Imelda Ave)

TOPS Motor Delivery (COD Accepted) Estimated time to delivery is 2-4 days. This will be reviewed by our personnel after you place your order. 
Some order exceeds the maximum capacity of our motorcycle delivery and will automatically upgrade to our van or truck delivery. Delivery fee is based on the total order amount & location. Payable via Cash on Deliver (COD), Paypal, or Bankwire (money transfers) Please see chart below:

TOPS MOTOR DELIVERY RATE

*Note: Some remote areas are not yet serviceable with our motor delivery. Our personnel will contact you for a convenient courier service available in your area.

Van (L3 type) Delivery (COD Accepted) Estimated time to deliver is 3-5 days. This will be reviewed by our personnel after you place your order. 
Some order exceeds the maximum capacity of our Van delivery and will automatically upgrade to our van or truck delivery. Delivery fee is based on the total order amount. Payable via Cash on Deliver (COD), Paypal, or Bankwire (money transfers)
 
Acceptable size is 6x10ft with 3pcs less in quantity and 10ft. in length canvas rolls.
Delivery rates in your area:

*PhP 400: Zone A1, Rizal-Cainta, Rizal-Taytay, Marikina, Rizal-Mayamot
*PhP 500: Zone 1, Rizal-Antipolo, Pasig, Rizal-Angono, Rizal-Mambugan
*PhP 600: Zone 2, Mandaluyong, Makati, San Juan, Quezon City Coloocan-South, Manila, Rizal-Binangonan, 
*PhP 800: Zone 3, Taguig, Pasay, Navotas, Malabon, Quezon City-Novaliches, Quezon City- Fairview
*PhP 1,200: Zone 4, Parañaque, Pateros, Valenzuela, Rizal-San Mateo, Caloocan-North
*PhP 1,400: Zone 5, Muntinlupa, Laspiñas, Rizal-Rodriguez, Rizal-Montalban, Rizal-Teresa, Cavite- Bacoor
*PhP 3,500: Zone 6, Cavite City, Bulacan, Laguna-San Pedo, Laguna-Biñan, Laguna-Sta. Rosa, Rizal-Tanay, Rizal-Baras

Provincial Delivery

SHIP via Courier  (Maybe LBC or AP Cargo) 
Items that are restricted on Airlines will be ship via Sea cargo.
Estimated time: 10-20 Working days. Please refer to the size and weight reference below.  

*Shipping charges are subject to change base on the couriers rate.

LBC Shipping costs & terms. Shipping fee will base on size or weight whichever is higher.
Luzon
₱270.00 (TOPS fee included +₱20 Remote Areas) Max 1 Kilo for Small pouch 23x34cm & can fit approx size: 29x15x9cm
₱380.00 (TOPS fee included +₱50 Remote Areas) Max 3 Kilo for Large pouch 30x44cm and/or Small box size: 36x20x10cm
More than 3 Kilo and/or odd sizes computation (LxWxH) / 3500 x 85 + ₱60.00 TOPS fee (+₱50 Remote Areas)
Visayas & Mindanao 
₱270.00 (TOPS fee included +₱20 Remote Areas) Max 1 Kilo for Small pouch 23x34cm & can fit approx size: 29x15x9cm
₱380.00 (TOPS fee included +₱50 Remote Areas) Max 3 Kilo for Large pouch 30x44cm and/or Small box size: 36x20x10cm
More than 3 Kilo and/or odd sizes computation (LxWxH) / 3500 x 95 + ₱60.00 TOPS fee (+₱50 Remote Areas)

*Odd size sample computation: LxWxH / 3500 x 80 Luzon or 95 VisMin +60 
*Weight sample computation for more than 3 kilos: (ex: 3.5kilos = auto convert to 4 x 80 Luzon or 95 VisMin +60) +remote area fee
*Separate fee will be charge for more than 1 package.
*TOPS fee of ₱60.00 includes processing, handling and packaging fee
*Additional charge for remote areas are subject for LBC terms & condition
*Provincial Rates- Package over the Maximun size/weight are subject for rate change.
* The Oil Paint Store has the right to change the delivery cost if the final package is more than one and/or the initial size or weight quotation which ever is higher.

Packages are generally dispatched within 3 working days after receipt of payment. TOPS fee includes processing, handling and packaging fees are fixed, whereas transport fees vary according to total weight or size of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Ship via Air Freight Collect- via AP Cargo, Pambato and other reliable shipping company. Available only in Visayas & Mindanao Limited areas only. Estimated time of arrival is 3-5 days after payment received. Please take note, this is freight collect, customers will pay for the delivery charge base on the chosen courier. Estimated time of 10-20 Working days after payment receipt. Serviceable area Visayas and Mindanao only, Door to door delivery if address is within the city. And pick-up at their nearest courier branch if outside the city.

Ship via Sea Freight Collect- via AP Cargo, Pambato and other reliable shipping company. Available only in Visayas & Mindanao Limited areas only. Estimated time of arrival is 6-15 days after payment received. Please take note, this is freight collect, customers will pay for the delivery charge base on the chosen courier. Estimated time of 10-20 Working days after payment receipt. Serviceable area Visayas and Mindanao only, Door to door delivery if address is within the city. And pick-up at their nearest courier branch if outside the city.

International Shipping
Shipment outside Philippines is subject for shipping estimation charges. Customers will be emailed with the actual shipping charges in 10-20 business days. And will need to reply to that email with approval to proceed. The Oil Paint Store will charge Php 130 for processing the order, a quotation from FedEx, DHL, and Philippine Post will be sent to the customer by email. The Oil Paint Store will send Money Request from Paypal after the customer approves the amount of shipping charges. The Processing fee of Php130 is not refundable. The Oil Paint Store is not liable on the fees of the bank or Paypal during refund.

Boxes are ample sized and your items are well-protected.

MODE OF PAYMENTS
NO MINIMUM order amount required!
In order to process your order, payments can be made within 2 workings days after customer received an email of processing completion via email from TheOilPaintStore.com. Failure to do so will mean Order WARNING cancellation. Please note that three (3) order cancellations attempts will put you on our blocked listed and will not be able to make purchases in the future.

Bank Deposit, Money Transfers and Pera Padala We accept payments through BDO (Banco de Oro) , BPI (Bank of Philippine Island), Pera Padala(money trasnfer) LBC, ML, Palawan & Gcash. Bank fees and other charges will be shouldered by the customer. The Oil Paint Store must receive the exact total amount of the final order amount after processing. 

When payments are made (from selected/chosen method) , the costumer must call or text 027885932, The Oil Paint Store contact number for verification. Please include your name, Order #, Bank & Branch and Date. Please keep your transaction forms for reference.

EXAMPLE: Juan dela Cruz, Order #00025, BPI Pasong Tamo Branch, 3-15-2010
Send text message to: 09053189948
Email: theoilpaintstore@yahoo.com

Pick up at TOPS Makati Square Branch is FREE of charge. Ask a friend or a relative to pick up your order at our branch. Estimated Time Available for pick up is 3-5 days after order placed. But for changes or modification from pick up to shipping/delivery, a modification fee of Php130 will be applied after order placed in 36hours.  Please wait for the confirmation email before pick up due to transportation and or transfers. Allowable time for pick up when order is ready at our store is up to 6 days, due to our space limitations. For orders that do reach more than 6 days on our allowance will automatically be mark as Canceled Warning.
**Pick up in our branch may not be available for some items/product due to our space capacity of our store.

Pick up at TOPS Ali Mall Cubao Branch is FREE of charge. Ask a friend or a relative to pick up your order at our branch. Estimated Time Available for pick up is 3-5 days after order placed. But for changes or modification from pick up to shipping/delivery, a modification fee of Php130 will be applied after order placed in 36hours.  Please wait for the confirmation email before pick up due to transportation and or transfers. Allowable time for pick up when order is ready at our store is up to 6 days, due to our space limitations. For orders that do reach more than 6 days on our allowance will automatically be mark as Canceled Warning. 
**Pick up in our branch may not be available for some items/product due to our space capacity of our store.

Pick up at The Oil Paint Store Manila is Free of charge. Ask a friend or a relative to pick up your order at our branch. Estimated Time Available for pick up is 2-3 days after order placed.  But for changes or modification from pick up to shipping/delivery, a modification fee of Php130 will be applied after order placed in 36hours. Please wait for the confirmation email before pick up due to transportation and or transfers. Allowable time for pick up when order is ready at our store is up to 6 days, due to our space limitations. For orders that do reach more than 6 days on our allowance will automatically be mark as Canceled Warning.

Credit Card Payment for online orders is through Paypal Sevice. We accept credit card on all our stores for walk in/pick up.
NOTICE FOR PAYPAL PAYMENT USERS:
As we are using a third party payment method which is PAYPAL, the amount paid was only an authorization from PAYPAL. This is to ensure that the funds are available for the seller (Seller’s protection). Your bank details may show the debited amount from the paypal authorization/transaction, in which the clearing takes place between 1 to 2 weeks.  The funds then are in floating status until we confirm the final amount to be captured. 

Due to order changes, unavailability of products occurring after the initial order is placed; we can modify the original authorized amount before CAPTURING THE FINAL TOTAL AMOUNT TO BE PAID.

Meanwhile, for cancellation, void or refund transactions. If you paid with a credit card, the payment is refunded to your card. It can take up to 30 days for a refund to appear on your card statement. Kindly check your with your bank after then.

Cash On Delivery- Please prepare the exact amount during the delivery schedule sent from your email. 

Please allow 3-5 working days to process your placed order. You shall receive an email from The Oil Paint Store representative for order status details and validation.

RETURNS 
No goods will be accepted for return/exchange unless prior authorization is given.

In the event that a return is needed, please contact TheOilPaintStore within 7 working days. Returns due to damage, defective product, or wrong item shipped (must be new, unused, and contain all original packaging ) will be reviewed by our personnel for proper return or disposal. It must be in the original wrapping or container and must arrive back to us in resalable condition.

Return shipping can be arranged with the shipper of your choice; however, we do encourage you to use a shipper with a reliable tracking system such as LBC, 2Go or DHL. If the shipment is lost or damaged on its way back to The Oil Paint Store, you may follow up with the shipper for claim resolution.

When returning stock items of your choice, include a copy of the reciept!

When a customer returns an item that was bought by mistake ( customer error), a 10% restocking fee will be applied to the returned item provided that the customer will purchase additional item/s online. Otherwise, a 15% restocking fee will be applied if there is no additional order. Plus additional shipping or delivery charge.

Please note that only merchandise not opened and not damaged upon receipt are accepted for returns. Shipping and Delivery charges will not be refunded and will be at the cost of the customer.

Once a return package has been delivered to us, please allow 2 weeks for the return to be reviewed and processed.

***The Oil Paint Store is not liable on all Bank and Paypal fees during refunds.

Cancelation of Order
For Cancelation of the order.
Please send us email, or text us on this number smart 09519942066 / globe 09053189948. Stating your name, order number, and reason of cancelation. We will be the one to cancel your order. Failure to contact us with out cancelation notice, will result to Cancel Warning, and your email will be blocked and not able to order again.

***The Oil Paint Store is not liable on all Bank and Paypal fees during refunds.

Damaged thru Shipment (3rd Party Courier) 

* if the courier damaged the product by any circumstances, the oil paint store is not liable for any refund or exchange item caused by the incident.

Store Location
 

 
The Oil Paint Store (Main Branch)
2115 MANUEL HIZON STREET, STA. CRUZ, MANILA, PHILIPPINES

Landline:(02)8-7406275
Globe: +639053189948

Store Hours:
Monday to Sunday
9 am - 12 noon
1 pm - 6 pm 

Close on Sundays & Holidays List of Holidays

Direction:

- 1 Block away from SM San Lazaro (Exit at National Bookstore)
- 1 Block away from Convergys Vertex 1 (San Lazaro)
- M. Hizon (between Yuseco St and Batangas St)
- Back of Espiritu Santo Parochial School Annex II (Oroquieta St)
 
By Train
- LRT Line 1: Tayuman Station.  Walk 3-4 Blocks  (Straight to Herrera Street. Right at Yuseco Street. Straight to Oroquieta St- Left at Manuel Hizon St)

By Jeepney
- Rizal Ave Jeepney, From C.M Recto- Go Down on Yuseco St (2nd street after Tayuman LRT Station)
- Rizal Ave Jeepney, From Calookan- Go Down on Yuseco St (3rd street after Blumentrit LRT Station)
- Lacson St Jeepney, From University of Santo Tomas- Going to Tayuman, Go down at SM Sanlazaro


By Car
- From Makati South Super Hi-way , Right turn on President Quirino Ave. Straight to Nagtahan Bridge, University of Santo Tomas Lacson St, SM San Lazaro - Right at Manuel Hizon
- From Quezon Ave & E. Rodriguez- Straight to Espana Road- Right turn on Lacson St (UST)-Straight to SM San Lazaro- Right on Manuel Hizon
- From Roxas Blvd- Right on Padre Burgos(Rizal Park)- Straight going to Andalucia, Quiapo(Churh)- Left on Lacson St (Yuseco), SM San Lazaro- Right on Manuel Hizon
- From North Luzon Expressway- Go straight going to Manila (A. Bonifacio Ave)- Right on Blumentritt (Manila North Cemetery, Chinese General Hospital)- Turn Left on Rizal Ave(Avenida)- Left at Yuseco St.- Left at Manuel Hizon
You may park your car beside the covered court area (Cecilio Apostol Elementary School)
***Some products are only available through online.


 

The Oil Paint Store - Art Supplies (Makati Branch)
2nd floor, 24 Chino Roces Ave,
Legazpi Village, Makati, 1230 Metro Manila

Landline:(02)8-8211908
Globe: +639952320628

Store Hours:
Monday to Sunday
10 am - 7 pm

Close on Holidays List of Holidays




The Oil Paint Store (Cubao Branch) 
Ali-X Strip Phase1 2nd Floor,Ali Mall Cubao Araneta City, 
Quezon City.

Landline:(02)8-2414051
Smart:+639474724926

Store Hours:

Monday to Sunday
10 am - 9 pm

Online Orders Inquiry:
Telephone: +63(2)87258162
Mobile: +639519942066 (on Viber)

Wholesale Inquiry:
Contact us : +639192547118 (on Viber)

Link to our Affiliated Retail Stores

Close on Holidays List of Holidays