SALARY DEDUCTION 

SD 1

Lost & Missing Cash from sender and receiver + Code of conduct 

SD 2

SR- Lost/Missing CASH transactions salary deduction for missing amount + Code of conduct

SD 3

Lost & Missing Expensive  tools/equipments - with confirmed invistigation 

SD 4

Damage item/product not repairable 

SD 5

Missing EHD, Slimdrive and flash drive - with confirmed invistigation 

SD 6

Pick up from supplier- Deliery Man lost item from local suppliers

SD 7

Over item delivered (NCR)- Over item at hindi binayaran ng customer - sundject to salary deduction 

SD 8

Damage items delivered (NCR) - Kapag napatunayan na nasira ng DM ang item subject for salary deduction.

SD 9

OMG - Unpaid Shipment/booking  - Salary deduction for unpaid shipment and booking. Except for loyal customer, must approved by manager. 

SD 10

SR- Unpaid shipment/booking/delivery - Salary deduction With Pt deduction

SD 11

Before pick up - NEED to coordinate on online processor & billing department  for confirmation orders are paid & before paying shipping fee (lalamove/LBC)

SD 12

OMG Unregistered transactions- Salary deduction for unregistered transaction if no presta receipt and sales invoice + code of conduct.

SD 13

SR Unregistered transactions - Salary deduction for unregistered transaction + code of conduct without prestashop ,

 Official Receipt, Stock out to customer receipt if w/o OR. 

SD 14

Missed pick up from supplier - hindi na check, missing item  hindi na kuha with in 3-5 days Note: Pt. deduction  for missed item pick up (2pts)

SD 15

Error shipment shopee/lazada/preta - Wrong products packed - subdject salaray deduct & shoulder shipment 

Note: If re-shipping payment care of TOPS  = SD , If TOPS didn't pay for re-shipping= Pt. deduction

SD 16

Damage repacking conatiners - Salary deduction. 

General 

PTS 

CODE 

Terms, conditions & exemptions

2 pts 

G1

Lost & Missing Tools  - Missed placed & lost tools (cutter, scissors, ruler etc.)

All office, store & productions equiments and tools 

List of tools use in production

2 pts 

G2

Missed Items (Negligence) 

Delivery Man - Nakalimot/ Nakaiwan item  request at binalikan sa stores/office. 

Panukli - Kaylangan na ng panukli, hindi nakapag request. 

Stock Transfer - Hindi napadala important & urgent item need PICK UP by customer

5 pts 

Missing store branches door key and TOPS Van/motor 

5 pts 

Missing important documents  (supplier receipt, POS Receipt and other important documents) Pag na basa ang documents na hindi na ingatan subject to pt deduction. 

1 pt

Misplace "Bayong" - Hindi na alam nasaan/ Nawala ang bayong 

2- 3 pts 

G3

Missed Endorsement 

Stock transfer - Not endorse item branches from & to branches , cainta from & to branches 

Stocks delivery - Hindi o nakalimutang  binaba items & stocks sa van/motor , not endorse to SR & OMG 

SR Pending transactions - Not endorse to next SR duty 

Supplier reciepts - Not endorse supplier reciepts need to isue cheques

Sukli - from Cainta cash box hindi na endorse ng maayos o nawala ang resibo (Salary deduct. nawalang sukli)

5 pts 

G4

Wrong send of reports and other confidential files 

2 pts 

G5

Wrong item purchase from supplier - hindi mabenta at hindi pwede return exchange to supplier 

2 pts 

G6

Store products stocks - Out of stock sa store - with stock at ware house (cainta) - (upon auditing)

Website - Out of stock - with stock at ware house (cainta)

SR to Online and Online to SR requesting of stocks vice versa - item confirm  OS upon re checking with stock - Should recheck before confirming 

1 pts

G7

Error on Finish customize canvas (size,type & design) Pts depened on canvas amount 

Small size canvas less than 2x2   1pt each 

4 pts

Medium size 2x2 to 4x4 ft up  

3 pts 

Wrong canvas type,size & other info napagawa sa production without finalizing from customer upon checking cancelled by customer w/o down payment.

ng OM team for deliver pero hindi pa nagawa.

5 pts 

G8

Damage canvas  with confirmed investigation 

2 pts 

Damage item/product repairable 

1 pt

G9

Wrong Label - stocks/items/documents request "FROM & TO" 

2 pts 

Hindi natanggal STICKER LABEL - Confidential stickers/label -  (info) bago ILABAS ng cainta. 

2 pts

G10

Wrong Barcode attached on items 

3 to 5 pts

G11

Items Return/Exchange checking - kung mabebenta pa sa original price, if hindi na at tinanggap pd.

1pt 

G12

Subordinate gained pt deductions - equivalent 1pt to manager (depend on subordinates numbers)

1pt

G13

Wrong pa-repack - Kulay item request- mali ang na parepack base sa request/order (case to case basis)

2 pts

G14

Using of TOPS Accounts, gmail, phone number for personal transactions and orders. 

3-5 pts

G15

No restocking fee was given- For replace order = 10% if none = 15% (case to case of basis)

2 pts

G16

Stocks Wrong Update -  Nag out of stock ng item upon checking mayron pang stocks.

1 pts

G 17

An Updated Excel reports (audited once) Online/SR-Branches/Dispatching/Cainta Cash Excel report
- Audited (once) and reported makalipas ang (1 week) hindi parin updated. "Be responsible sa pag double & re-check ng reports"

2 pts

G18 

Pag nakalimutan mag send sa unclaimed group ng mga payment ng customer at Cash Deposit slip. If hindi reflected automatic salary deduction.

1-2  pt                             G19

 Pag nakalimutan mag sign out or report manager will decide regarding sa signing out pag nag pasa ng timesheet.

 1pt                                 G20

Wrong File Name for Stock Transfers, Stock Receipts, etc.

 1pt                                  G21

Using Store Products Without Manager Approval (Salary Deduction if Damaged)

 1pt                                   G22

Paid by Customer (Not Checking Item Quantity While Packing - Salary Deduction if Customer Requires Re-shipment)

Online 

Delivery 

2 pts 

OM1

Wrong/missed & lost item delivered (NCR) 

Wrong item deliver , customer insist need it to deliver w/ delivery fee. 

Wrong & switched order derliver to customer (Wrong & switched by delivery man)

pag napa kiusapan yong customer no point deduction but you need to correct prestashop receipt and new total.

Wrong Deliver Art Bar Orders – Wrong/ missed items deliver at kaylangan pang balikan 

1pt

OM2

Second Delivery (double NCR shipment)

Nakalimutang dalhin na items ang delivery man prepared by processor 

1 pt

OM3

Delivery man Wrong & Over item/products nadala, naiwan. Wrong location pinag babaan ng items. 

2 pts 

OM4

Hindi sinunod ang ruta - Nasa schedule at di sinunod

5 pts 

OM5

Change oil - Hindi na gawa at naubusan 

Order Packer 

2 pts

OM6

Wrong/missed item delivered (NCR) 

Wrong  & switched item derliver to customer, Customer complain wrong item received - person Prepared the order

2 pts 

OM7

Wrong/missed &  item delivered (PROV) Prov. Wrong item deliver, hindi binayaran ng customer 

2 pts 

OM8

Wrong item deliver , customer insist need it to deliver w/ delivery fee. -processor will pay the shipping charge back and forth.

 If ang customer ay pumayag na bayaran nalang ang item na mali na napadala ng processor no pt deduction.

1 pt

OM9

Second Delivery (double NCR shipment)

Nakalimutang ipadala na items at 2nd delivery at hindi napakiusapan ang customer

1 pt

OM10

Second Delivery (double PROV shipment)

For Second shipment at ayaw shoulder ng client ang shipping charge, processor is liable to pay the delivery charge.

If the customer is willing to pay the shipping charge no pt deduction.

2 pts

OM11

Over item delivered (PROV)- Over item at hindi binayaran ng customer - sundject to salary deduction 

2 pts 

OM12

Over item delivered (NCR)- Over item at hindi binayaran ng customer - sundject to salary deduction 

1 pt

OM13

Damage Item shippe (PROV) - If not damage by courier  Pt deduction processor 

If customer insist hindi sya aware sa sira or defect - processor is liable to shoulder shipping charge back & forth.

If pina redeliver ng Customer ang damage item without delivery fee subject for salary deduction another + O9

1 pt

OM14

Damage items delivered (NCR)- Deniliver ang item na alam ng taga prepare na damage na at hindi aware ang customer point deduction ng nag prepare.

If pina redeliver ng Customer ang damage item without delivery fee subject for salary deduction another + O9

2 pts 

OM15

Error shipment shopee/lazada - Wrong products packed Wave if corrected and okay sa customer

Online Report

1 pt 

OM16

Missed & Over supplier delivery - Wrong encode 

1 pt 

OM17

Missed & Over on sales invoice - or wrong item sales invoice (per transaction)
Sales invoice must be correct Name of customer, date shipped and total.

Wrong Input/Incorrect sales invoice number upon checking sa excel report and Hard copy.

1 pt 

OM18

Wrong Prestashop Encode -   Order of customers - mistakenly input wrong item and ship wrong item. 

1 pt 

OM19

Wrong encode details 3-5 wrong  1 week report upon auditing 

1 pt

OM20

Missed message info. Presta & change status (Erron on qty & item update)

Need to message customers - OS items, Item not available, Add. SF, Tracking num. 

Before  emailing/ change status cutomer - correct na ang (QTY, Item and total ) pag naka bayad na customer tapos

may na missed na item check point deduction.

Need changing status "Shipped" ang customer after ma shipped within 24 hours point deduction per message  and missed change status.

Case to case basis 

2 pts 

OM21

Missed delivery report/ Missed POSBO report every week 

Order missed report on excel - should edit within 24 hrs inform billing/audit - for no pt deduction

Misses report - stock in/out & sales invoice . 

3 pts 

OM22

Missed encode Shopee / Lazada orders excel report 

1 pt 

OM23

Stock Adjust & inventory - check before posting  stock adjust. Point deductions per items if found error 

1 pt 

OM24

Stock transfer out - Wrong item,qty,size. Wrong Location, Double Stock out,Late stock out, unposted report. 

1 pt 

OM25

Stock transfer in - Wrong item,qty,size. Wrong Location, Double Stock in, Late Stock in,unposted report. 

1 pt 

Stock receipts - Wrong item,qty,size. Wrong Location, Double Stock in,Late Stock in, unposted report. 

Before encoding omg is responsible to check the item attached stock receipts on supplier reciepts 

1 pt 

OM26

Sales Return - Wala or Late/Missed Sales return  (1 week duration), Aknowledge endorsement ng return pero di na sales return.
Nagkamali ng sales invoice pero walang sales return.

Shopee & Lazada 

1 pt

OM27

Wrong shopee/lazada update - Price,size,qty. 

1 pt

OM27

Stocks Shopee/lazada- Naka OS sa accnt pero meron pang stocks.

1 pt 

OM28

Un - updated price Shopee/lazada

 Kapag may nag order at wrong price wrong item prepare- Salary deduction

 Kapag may nag order at no stocks tapos na arrange pick up na ang order – Pt deduction 1pt

(Kung ang order ay out of stocks na ang item at pumayag ang customer sa inalok na ibang item wave ang pt. deduction)

1 pt 

OM29

Hindi napadala ang request ng branches pag nag follow up pa after 3 days. And yong order sa supplier na hindi na update at hindi napa order or nakaligtaan.

1 pt

OM30

Lazada and shopee , for late processing naka penalty and may SLA breached na meron stock sa warehouse , subject for PT deduction. After investigation by Auidt.  And Wasting of Pouch and waybill upon auditing and after invistigation. 

1pt

OM 32

Upon actual Audit and checking pag nag prepare ng order sa STL,Prestahop & Artbar. Nang hindi pa na babalot tapos Nakita n may error subject for PD.

1 pt

OM 33

Wrong Waybill / Wasting of Labels and Pouches (Incorrect Waybill Attached or Double Print)

 1 pt

OM 34 

 Wrong Process Order - Incorrect Preparation and Incorrect Items Sent in Order (Subject for Salary Deduction upon Investigation of Who Approved the Order)

 2pts

OM 35 

 Duplicate Manual OR During Audit of Receipts (Cancelled)

 1pt

OM36 

Upon Checking Audit Missed/Late reply inquiry STL 

ART BAR 

1 pt 

OM 34

Sales invoice / DR naiwan o nagkapalit at may kaylangan balikan sa Art bar. 

1 pt 

OM 35

Wrong barcode attached on items delivered at Art bar. 

Sales Representatives

2 to 5 pts 

SR1

Lost/Missing CASH transactions - Allow short after EOD is 10.00 Only

Kung nasingil ang customer within 3 days no salary deduction but Pt deduction will apply.

Note: Out customer- If no OR - Need to received on account ang pera and input on Excel Report.

EOD with  walk in, need input on excel to report on manager. Cash received on account / stock out to customer next day.  Wrong counting of Money. 

1 pt

SR2

POS Error on cash flow 

Error must be fixed within the day before  mag cash counting put notes/comments ang print at report reasons - for no point deduction 

Sukli ,Deliveries, Pera padala NEED TO received on account sameday received from rider. 

5 pts 

SR3

Error on cash count EOD/short at the EOD - Wrong cash count , missing paid out & received on account. 

5 pts 

SR4

Error on cash IN / opening- If over or less , check for received on account or paid out the amount with written report. 

Note: must be fix after counting if not pt deduction will applied 

1 pt

SR5

Stock Adjustment - Pt deduct. Per transaction error on stock adjust. Need to double check before posting stock adjustment. 

2 pts

SR6

Stock transfer out- Wrong item,qty,size. Wrong Location, Double Stock out, unposted report. 

1 pt

SR7

Stock transfer in - Wrong item,qty,size. Wrong Location, Double Stock in,Late Stock In unposted report. 

1 pt

SR8

Stock receipts - Wrong item,qty,size. Wrong Location, Double Stock in, unposted report. Before encoding SR 

is responsible to check the item attached stock receipts on supplier reciepts 

Note: Allowed not same day posting atleast 2 days, notice manager before editing. 3 concecutive error subject for dicipinary action. 

1 pt

SR9

Error on excel report - If any of the details are not recorded - Amount,OR#/PRESTA# , Ref. # out to customers. If no OR name,discount & downpayment 

1 pt

SR10

Missed sent of reports - Excel, POS EOD, Stock in & out, Stock receipts. Wave due to electrical & internet interruption. 

1 pt

SR11

MISSED message info. & change stat. Pick up presta order - Need to infor customers for OS items, Item not available

Change stat. Pick Up  after customers pick up orders. 

Need before email/change stat. need correct details (qty,items, total) if theres missed items after customer pays - SR Pt deduction

3 pts

SR12

Return item & Refund item - Need OR receipt and include to excel report if not included for  pt deduction. 

5 pts 

SR13

Unpaid shipment/booking/delivery - Salary deduction 

Before pick up - NEED to coordinate on online processor & billing department  for confirmation orders are paid & before paying shipping fee (lalamove/LBC) 

2 pts

SR14

Unauthirized transactions  - NOT ALLOWED - Meet up customer/lalamove/grab  outside store & paying orders/purchase outside store.

Note: Allowed to assist customers out of the store if with consent. 

1 pt

SR15

Wrong Canvas Computation - Seek for managers approval & help for canvas computation

1 pt

SR16

Cash couting - Should be visible on cctv camera

Pick up product purchases checking - ilabas sa plastic at bilangin sa harap ng customer. 

2 pts

SR17

SR total amount & item total qty voice out - Pt deduction when the total amount & item total qty is not cleared and not stated. (call attention of sr) Inconsistent ng pagsabi ng amount/Change sa customer.

1 pt

SR 18

Failure to Update Costing from Supplier (Must be communicated via POSBO GC to Update Costing

2pts

SR 19

 Wrong Punch Item (Salary Deduction if Incorrect Price is Entered and the Item Has Already Been Taken by Customer, Upon Investigation)

Canvas Productions 

2 pts

C1

Unfinished  Canvas - Dedline not meet , delivery schedule not meet 

1 pt

C2

Wrong sticker/Label - Wrong canvas type,size sticker.

code G7

Wrong finished canvas - go to Code G7

*If not paid by customer Price difference = Salary deduction      *if Paid by customer = Pt deduction 

3 pt

C3

Damage Canvas- passed the quality check but there was damage upon delivery returned by stores/customer- 

with confirmed invistigation production error.

1 pt

C4

Failed to updated "DONE" canvas on viber (canvas production group)

1 pt

C5

Not updated Canvas works per person - must report to prod. Head all done canvas work 

1 pt

C6

Waste canvas cloth, paints, woods etc.  With confirmed investigation. 

1-2 pts

C7

Canvas repair- Upon quality checking may deffect need to repair.

 1-5 pts

 C8

 Incorrect Encoding of KLY / Canvas Finished Product List (Quantity, Items, etc.)

Kulay Production 

2 pts

K1

Waste of products - spilled paint and other products

2 pts 

K2

Over stock of kulay pail - If more that 3 to 5 pail per color/ slow moving color, products. 

1 pt

K3

Un-updated written repacking report every day.

1 pt

K4

Wrong Sticker/label - Wrong size, item, color, viaration sticker 

1 pt

K5

Damage repacking conatiners - Salary deduction if not repairable Note: pt deduction if repairable 

1 pt

K6

Unfinished Repacking - Dedline not meet , delivery schedule not meet, depends on situation. 

2 pts 

K7

2 pails open per color - NOT ALLOWED dapat maubos muna ang isang pail before mag open 

1 pt

K8

Failed to report and order all out of stock product to repack 

1-5 pts

K9

Damage container/pack Hindi nasara ng maayos, nag leak  1-5 PTS subject salary deduction depends sa damage.

Distpaching (ware house)

1 pt

D1

Wrong/Missed encode orders /returns details/ notes  3-5 wrong  1 week report upon auditing 

1 pt

D2

Not recorded in summary stocks out to branches - dala ng delivery man (written report) (case to case basis)

Audit 

5 pts

A1

Due CCTV record not copied - Failed to update/remind audit new cctv copy received. Failed to recopy cctv 

Missed to copy, date expired or full EHD 

2 pt2

A2

CCTV review double checking: Weekly if 3-5 transaction missed w/ pd 2 pts

2 pts

A3

Failed to submit reports - weekly cctv review, checked branches stock transfers & reciepts sales invoice. Wrong attachement of report

2 pts

A4

Checking Reports- wrong check stock transfer , stock receipts, sales invoice,sales return etc., wrong higlighted qty,amount,items, compared to wrong reference.

2-5 pts

A5

Failed to report questionable transactions: outside store, unrigister w/ money involve, over and les items/sukli. 

Other transactions that subjected for questioning by auditors and managers.

2 pts

A6

Naiwan na report- Not allowed actual audit report maiwan.

2-3 pts

A7

Erro  on Actual Audit- Wrong check stock receipts, Un-matched written report of observation, Wrong cash count need to double check before reporting 

1 pt

A8

Actual Audit proper dress code - NOT ALLOWED shorts, sando, slipers, sandals, should be TOPS shirt, pants & shoes

1 pt

A9

Failed to report on Actual Audit schedule except for emergency or important matters

Billing

1 pt 

B1

Double encode of purchases receipts.

1 pt 

B2

Not check/ un slant details to check on master list. 

2 pts 

B3

Un updated status/details encode  in master list (lbc charges)